Maybe. But in the end all I wanted to do was to get my computer fixed, to have no problems or worries whether or not i'd be able to get through with a session on the computer. Arrrghh. But I drew up the letter and will be sending it today. Much like the other guy's claim it's asking for a fair amount of money in order to restore the money we spent on this product. I think we know that machines fail, that is to be expected. But when under warranty we should hold companies accountable to their word, that in a year (or whatever the time frame) you have the warranty that aside from your own negligence things should be restored as is. No if, and, or but. Will keep you posted.
HARVEY BIRDMAN, my hotshot lawyer with AVENGER his legal secretary
Well update... cooler heads have prevailed (for now). As many of you know my connections run deep underground and one of those peeped yesterday that they actually knew someone who worked for HP and may in fact deal with customer service issues... so now I bide my time to see if we can get it resolved. All a brother wants is to get his computer fixed the first time.
Maybe. But in the end all I wanted to do was to get my computer fixed, to have no problems or worries whether or not i'd be able to get through with a session on the computer. Arrrghh. But I drew up the letter and will be sending it today. Much like the other guy's claim it's asking for a fair amount of money in order to restore the money we spent on this product. I think we know that machines fail, that is to be expected. But when under warranty we should hold companies accountable to their word, that in a year (or whatever the time frame) you have the warranty that aside from your own negligence things should be restored as is. No if, and, or but. Will keep you posted.
