Feel like a reporter

Well update... cooler heads have prevailed (for now). As many of you know my connections run deep underground and one of those peeped yesterday that they actually knew someone who worked for HP and may in fact deal with customer service issues... so now I bide my time to see if we can get it resolved. All a brother wants is to get his computer fixed the first time.

Am I going to far?

Maybe. But in the end all I wanted to do was to get my computer fixed, to have no problems or worries whether or not i'd be able to get through with a session on the computer. Arrrghh. But I drew up the letter and will be sending it today. Much like the other guy's claim it's asking for a fair amount of money in order to restore the money we spent on this product. I think we know that machines fail, that is to be expected. But when under warranty we should hold companies accountable to their word, that in a year (or whatever the time frame) you have the warranty that aside from your own negligence things should be restored as is. No if, and, or but. Will keep you posted.


HARVEY BIRDMAN, my hotshot lawyer with AVENGER his legal secretary

I hate Hewlett Packard

Well somewhat ironic since i'm typing on an atrocity of an HP but consider this the last product I but from a company that outsources tech support to incompetent liars in India whose male managers call themselves Hilary, stick me on hold forever, and won't send me a stupid battery because I DO NOT WANT VISTA on my computer. That's right because all they want me to uninstall Windows 7, roll it back to Vista all so I can perform a battery check with their stupid program that crashes. Fact is that after spending a week in California this computer should have been running in tip top shape and there is no reason that I should have to run to Best Buy to fix a problem that still exists. After all the Geek squad even backed me up (writing me a little note for my records) and we know how much they know!
Ok that's the rant, onto happier things.
Started at SoccerPlex today and it's good to be working again. Just had too much time on my hands and I think it's going to be a nice fit. The owners having just taken over an established business seem to have a lot on their hands but from what i've seen things are real healthy and in fact growing which makes my previous experience valuable but also opens up possibilities for me to learn so much about the business side of things.
I think I may bring it to HP's attention though, with a nice little model letter I found on Gizmodo.

Good to be back

Got our laptop back... FINALLY! It was a bit of a surprise since it shipped the 21st we were counting on it getting here the 27th but we're not complaining. The computer still is carrying the little "consider replacing your battery" which merits concern (and a phone call on Monday) but one thing they seemed to repair was the jet engine that had become the exhaust fan. This thing ran so hot and blew so hard it must have been overheating but since I had seen laptop coolers for sale and had heard from others about HP's running hot I thought it was the norm. It's been an interesting experience buying my first laptop because i've always subscribed to the desktop power club but now that laptops have really closed the gap I thought it was time. Will I buy another HP? I don't know. Was not impressed with the customer service (especially since it was in India), I had a difficult time really communicating though we were speaking the same language.

They treated me as though I knew nothing and I had to call them out before repeating the same exercises over again (really doesn't anyone take notes there?)
We're going to a Haunted House tonight....so excited!